Sales Support CSR

Western Packaging Solutions is a supplier of bulk packaging solutions and related products, serving the North American market and based in the Montreal suburb of Kirkland.

Our fast-growing business unit is expanding its customer support team.  We are currently looking to add a dynamic and motivated CSR to support our sales team and our customers.  This position reports into the business unit leader and involves supporting the sales team, customer coordination and account management activities.  This is a great opportunity for an individual seeking to join a growing business unit at the early stages and grow their career along with it!

Responsibilities / Requirements

• Nurturing customer relations, order management, delivery coordination
• Learn about the product and the industries we serve
• Help create and improve process development
• Maintain a high level of customer satisfaction and strong customer rapport
• Team worker; work well with colleagues from Sales, Logistics, Management
• Update, organize and maintain customer files and customer master list
• Escalate any issues to senior management

Qualifications

• Desire to learn and understand basic product specifications (learn the language)
• Ability to problem solve, take the lead
• Experience supporting accounts / customer service
• Upsell, some sales support activity for existing accounts
• Team player, basic business skills
• Organized, diligent and flexible
• Self-motivated, enthusiastic and positive attitude
• Comfortable in a dynamic, fast-paced environment
• Familiar working with freight forwarders, logistics and conducting base level negotiations
• 2-3 years customer service / sales support experience is a plus
• Excellent communications skills, written and spoken
• DEC in Commerce is an asset

What we offer

• Product Training / Sales training
• State of the art gym (for all employees)
• Full-service cafeteria